Exchanges & Product Problems

Please inspect your items when they arrive. If an item is broken, faulty, incorrect or different from its description, contact HHR Home on WhatsApp: +964 750 552 7252 within one hour of receiving it. Include photos showing the problem and details of what you ordered.

We offer a replacement or exchange for eligible damaged, faulty or incorrect items. HHR Home pays the collection and replacement delivery costs.

If you received an incorrect item, you may choose another product—even if the originally ordered item is available. We will agree any price difference with you before arranging the exchange.

We do not offer change-of-mind exchanges when the correct item arrives as described and without a problem.

Our standard remedy is replacement or exchange rather than a cash refund. This policy, including the reporting window, does not limit any rights or remedies you have under applicable law.